Getting Help, Support and Upgrades

How to get help, support and upgrades for FireDaemon's software products

FireDaemon Help and Support Options
Submit A Ticket Got a question or need help? Then the best method is to submit a ticket. We typically respond in one business day - if not before. The Fire...
Mon, 26 Aug, 2019 at 8:41 AM
How Do I Upgrade My FireDaemon Software?
What Is A Perpetual License? All FireDaemon End User software licenses are perpetual. A FireDaemon perpetual software license means you have the right to c...
Tue, 10 Sep, 2019 at 3:25 PM
How Do I Recover a Lost License Key or Order Details?
Check Your Inbox Please check your email inbox and spam trap for any order emails from our eCommerce provider Cleverbridge (@cleverbridge.com).  Use C...
Wed, 4 Sep, 2019 at 2:16 PM
Find FireDaemon Resellers and Partners
You can purchase FireDaemon software products via one of our authorised resellers and partners listed below. You can also signup to become a reseller or pa...
Wed, 28 Aug, 2019 at 5:14 PM
How Do I Become a FireDaemon Reseller? How Do I Resell FireDaemon Software Products?
Obtaining quotes for and purchasing FireDaemon software products as a partner or reseller is a self-service process. This to ensure you receive your discoun...
Wed, 18 Sep, 2019 at 10:33 AM
Can I Purchase FireDaemon Products On Behalf Of A Client?
Yes, you can purchase FireDaemon products on a client's behalf.  If you are a reseller or purchasing FireDaemon software products on behalf of you...
Wed, 28 Aug, 2019 at 9:33 AM