Obtaining quotes for and purchasing FireDaemon software products as a partner or reseller is a 100% self-service process. This to ensure:


  • you receive your reseller discounts
  • the quote / purchase is correctly licensed
  • track which reseller placed the order


Any company can resell FireDaemon software products. Reseller discounts are negotiable and depend on the size and frequency of your orders. Reseller discounts start at 5% off RRP. We don't offer discounts on OEM products.


For information regarding sales tax exemption please see the section at the end of this article.


Please follow the instructions below to sign up, obtain a quote, or place an order.


STEP 1- WHITE-LIST EMAIL ADDRESSES

  • Ensure you white list emails from cleverbridge.com and firedaemon.com to ensure signup / quote / order / support emails don't bounce or get marked as spam.


STEP 2 - SIGN UP

  • Sign up as a Cleverbridge Partner. Ensure you click the "Next" button on the first page and "Save" button on the second page of the signup form. You will receive a "partnership application" email from Cleverbridge. If you do not receive this email please signup again.
  • Once we receive your signup request, we will approve your account and assign the appropriate discount level. You will receive an email from Cleverbridge advising you that your application is successful
  • Note that we don't accept reseller signup requests where generic email addresses are used (e.g. @yahoo.com, @gmail.com). Please use your corporate email address.


STEP 3 - GENERATE A QUOTE OR PLACE AN ORDER

IF YOU NEED TO GENERATE A QUOTE FIRST

  • This step is optional. If you don't need a quote then please see the next section
  • Go to the Pricing Page on our website
  • Find the product you are wanting to purchase and click on the Quote Link
  • Update the quantity and maintenance subscriptions associated with the order
  • Click on the Partner Login button and login
  • Once logged in your discounts will be applied
  • Ensure you enter the Licensee details correctly. If your customer is a company please ensure you enter the company's complete trading name. This is to ensure license keys are generated in your customer's company name
  • Once you complete the quote process you will receive the quote link and PDF via email
  • You can use the link in the quote email to place the order online. You will be able to choose your payment method at that time (e.g. credit card, wire transfer etc.).


IF YOU JUST WANT TO PLACE AN ORDER

  • If you don't require a quote you can go to the Pricing Page on our website
  • Find the product you are wanting to purchase and click the Buy button
  • Update the quantity and maintenance subscriptions associated with the order
  • Click on the Partner Login button and login
  • Once logged in your discounts will be applied
  • Ensure you enter the Licensee details correctly. If your customer is a company please ensure you enter the company's complete trading name. This is to ensure license keys are generated in your customer's company name
  • Choose your preferred payment method (e.g. credit card, wire transfer etc.) and complete your purchase.


STEP 4 - DELIVER THE SERIAL NUMBER DETAILS TO YOUR CUSTOMER

Once you have placed the order:

  • You will receive an order confirmation with an invoice in your email
  • The online order confirmation contains the serial number name and serial number which you are responsible as a reseller to deliver to your client.


PURCHASE LOOKUP

  • There is a self-service order lookup tool available for order, invoice and license key recovery. Please see this article.


FORGOTTEN YOUR LOGIN CREDENTIALS?

  • If you have forgotten your login credentials or would like to update your details you can follow this link.


TAX EXEMPTION - CLEVERBRIDGE DOCUMENT ID

During the quoting or order process, you have the opportunity to supply your Cleverbridge Document ID. If your organization is sales tax exempt and has been issued a Cleverbridge Document ID, you will need to enter that ID into the shopping cart at the time of quote or order. Sales tax cannot be credited after the order has been placed.

To receive a Cleverbridge Document ID for sales tax exemption, an organization must be a sales tax-exempt organization. All applicable tax exemption documents (i.e. certificate of resale or tax exemption certificate) can be sent to Cleverbridge by fax at +1-312-263-7632 or email at payments-us@cleverbridge.com. Cleverbridge is required by law to have this information on file before processing a tax-exempt order.

For additional information and easy-to-follow instructions regarding sales tax exemption, please visit the Cleverbridge Help Center HERE.


If you have any questions or concerns then please let us know.