How to get in touch with us for help and support

Submit A Ticket

Got a question or need help? Then the best method is to submit a ticket. We typically respond in one business day - if not before. The FireDaemon Help Desk is manned 5 days a week but we always check on the weekends.

NOTE: Please ensure you whitelist emails from If you do not appear to receive an email from us via our ticketing system please check your spam folder. You can check and reply to your tickets by logging into Help Desk portal.


Send an email to support at firedaemon dot com. Please be as descriptive as possible. Include your serial number name and serial number details and order reference number if you have them.

Social Media

Feel free to reach out to us on Facebook, Twitter or LinkedIn.

Knowledge Base

Check out the KB. Fully searchable. Hopefully, you will find the answer in there ... somewhere! If not - let us know and we can write an article for you.

Application Integration Guides

If it works with FireDaemon Pro then we most likely have written a guide to show you how to run your application as a service under FireDaemon Pro control.

Call Us

You can try calling us on +44 1223 655 441. We might not be able to take the call but definitely leave a message. Include your name, email address, and timezone in the message. If we can't get hold of you by phone we will email you.

Downloading FireDaemon Software Installers

The most current FireDaemon software installers are always available via the website - look for the Download buttons. Pre-release, release, and legacy installers are available via the Mirror. OEM products are only available post-purchase and via your most recent product order or software assurance renewal order email. We can also send you a direct link to download the latest OEM product if you so desire.

Product Documentation and User Guides

Product Documentation and User Guides are available online via the links below:

FireDaemon Pro

FireDaemon Fusion

FireDaemon Zero

FireDaemon ZeroInput

FireDaemon daeMON

FireDaemon OpenSSL