FireDaemon and LabWare Support Agreement
FireDaemon and LabWare have an agreement in place in that if you are running LabWare LIMS under FireDaemon Pro control and are experiencing issues then you should report the issue to LabWare first.
How to obtain support from LabWare
To obtain rapid and accurate support for FireDaemon Pro and LabWare LIMS issues please submit a support ticket to LabWare via the LabWare support portal. You will need to have a valid support account and be the designated primary support contact. Hence, please submit the ticket via the LabWare support portal first.
Issues preventing LabWare LIMS from running successfully under FireDaemon Pro
There are common issues that may prevent LabWare LIMS from running successfully under FireDaemon Pro. The most common problems include:
- Using incorrect Windows service login credentials
- Incorrect permissions on LabWare LIMS files and folders
- Using older / unsupported versions of FireDaemon Pro
- Using older / unsupported versions of LabWare LIMS.