FireDaemon Software Refund Policy
Try Before You Buy
All FireDaemon software products are available for purchase on the FireDaemon web site. All the software products are available for download (with the exception of the OEM variants) and are fully functional. We provide a 30-day free trial period to let you fully evaluate the software product to ensure it meets your needs prior to making a purchase decision. None of our software requires registration to enable its full functionality. During your trial period, our support staff are available to assist in installation and configuration via email, ticket or telephone. We strongly recommend that all customers download, install, and test the trial version of any FireDaemon product prior to making a purchase.
Refunds Policy Post Purchase
After a cleared payment on the purchase of one of our products occurs, you will receive an email with the serial number required to unlock the FireDaemon software. Once this information is emailed to you, no refund will be given. This policy is in place since it would be impossible for you to return your registered version of our software. We cannot issue a refund for any FireDaemon OEM product under any circumstances given its licensing model. Please take advantage of the 30-day trial before you complete your purchase.
Refund Under Extenuating Circumstances
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. FireDaemon is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.
Acceptance of this Policy
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact us should you have any questions regarding our refund policy.