Follow these steps to recover a lost license key or order details

Check Your Inbox

Please check your email inbox and spam trap for any order emails from our eCommerce provider Cleverbridge ( 

Use Cleverbridge's Purchase Lookup Portal

You can also look up your purchase history on the Cleverbridge Purchase Lookup portal. 

Contact Us

If you cannot locate your license key email or find it on the portal, or if you never received it, we can resend your license details and entitlements. 

Submit a ticket and provide as much detail as possible. Helpful information to include:
  • FireDaemon Serial Number Name and Serial Number Name
  • Email address you used to place the order
  • Your name or your company name used to place the order
  • Cleverbridge or 2Checkout Reference Number

You can always re-download your purchase. Please visit our software mirror and download the appropriate installer. OEM products can only be redownloaded via your Cleverbridge Order Conf

Note that license keys are version specific. For example, a FireDaemon Pro 3 license will not work with FireDaemon Pro 4.