Please check your email history for any emails from our eCommerce provider Cleverbridge ( If you cannot locate it, or if you never received it, we can resend your license details and entitlements. Submit a ticket and provide as much detail as possible. Helpful information to include:
  1. FireDaemon Serial Number Name
  2. Email address you used to place the order
  3. Your name or your company name used to place the order
  4. Cleverbridge Reference Number

You can always re-download your purchase. Please visit our software mirror and download the appropriate installer. Note that license keys are version specific. For example, a FireDaemon Pro 1.X license will not work with FireDaemon Pro 3.X.