What Is A Perpetual License?
All FireDaemon End User software licenses are perpetual. A FireDaemon perpetual software license means you have the right to continue to use the specific major version of the software you purchased indefinitely (e.g. FireDaemon Pro 3). This is even if your Software Assurance subscription has expired. Your software will not time out or cease working. Your license key will continue to work even if you have to reinstall the software. Our End User License Agreement details the specifics of End User licensing.
What FireDaemon Software Product Version Will My License Key Work With?
Your FireDaemon software product license key will only work with the version you purchased. For example, if you purchased FireDaemon Pro 3.7 it will work with all versions of FireDaemon Pro from 3.0 through 3.15. It will NOT WORK with any newer or any older version of FireDaemon Pro (e.g. FireDaemon Pro 1 or FireDaemon Pro 4).
What Is Software Assurance?
Software Assurance allows you to upgrade to the latest major version of your corresponding FireDaemon software product at no charge (i.e. FireDaemon Pro 3 to FireDaemon Pro 4). Please see this companion article on Software Assurance and Priority Support entitlements.
Can I Upgrade?
All FireDaemon software products can be upgraded. Whether the upgrade is free or paid for will depend on whether you have an active Software Assurance subscription.
If You Don't Have A Software Assurance Subscription
We can upgrade you to the latest version of your corresponding FireDaemon product at 50% discount. This excludes Subscription (MSP) and Integrator (OEM) products. To apply for the discount please submit a ticket, include details of your existing license (Product Name, Version, Order Reference Number, Serial Number Name, Serial Number) and we will send you a 50% discount coupon and buy link to upgrade you to the latest version. At that time you will also be able to purchase a Software Assurance subscription which includes complimentary access to all major version upgrades for 12 months from the date of purchase.
If You Have An Active Software Assurance Subscription
You are entitled to be upgraded to the latest version of your corresponding FireDaemon software product at no charge. Your most recent Cleverbridge Order Confirmation will contain details of your Software Assurance subscription and when it will expire. When your maintenance subscription renews you will be automatically supplied with a new license key that can be used with the latest version of your corresponding FireDaemon software product. If you wish to upgrade to the latest version mid-subscription cycle, simply submit a ticket and advise us of your Cleverbridge Order Reference Number. We will then supply you with upgrade license keys.
How Do I Find Out Whether I Have An Active Software Assurance Subscription?
Please see this companion article that shows you how to lookup your FireDaemon order history.