All FireDaemon software products can be upgraded. Whether the upgrade is free or paid for will depend on whether you have an active Software Assurance subscription.
I Have An Old Version Of A FireDaemon Software Product and No Software Assurance Subscription
We can upgrade you to the latest version of your corresponding FireDaemon product generally for a 50% discount. This excludes OEM products. To apply for the discount please submit a ticket, include details of your existing license (Product Name, Version, Order Reference Number, Serial Number Name, Serial Number) and we'll send you a 50% discount coupon and buy link to upgrade you to the latest version. At that time you will also be able to purchase a Software Assurance subscription which includes complimentary access to all major version upgrades for 12 months from the date of purchase.
I Have An Active Software Assurance Subscription
You are entitled to be upgraded to the latest version of your corresponding FIreDaemon software product at no charge. Check your email from for your order confirmation. Order confirmations are delivered by Cleverbridge (@cleverbridge.com). The order confirmation will contain your Serial Number Name and Serial Number associated with the product version you originally purchased. To upgrade to the most recent version of your FireDaemon software product, simply submit a ticket and advise us of your Order Reference Number. We will then supply you with upgrade license keys.